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Our commitment to you

Providing a positive and empowering client experience is core to who we are.

The MSI Commitment

As MSI Reproductive Choices, we promise:

  1. You are the most important person in decisions about your care, and we will support you to choose what you feel is right for your health and wellbeing.
  2. We will treat you with dignity and respect, no matter who you are and what care you need.
  3. We will be compassionate, kind, and non-judgemental, doing our best to support and comfort you.
  4. We will explain what is going to happen when you are with us, how long it will take, and how we will take care of you after you leave.
  5. We will listen to you, check that we are communicating clearly, and answer any questions you have at any time.
  6. We will always respect your privacy and keep what you share with us safe and secure.
  7. We will be clear about what services we offer, and how much we charge for them.
  8. Our professional and well-trained team will provide you with quality services in a clean and safe space.

Our team members are proud to make this commitment to you. If you think we have done well, or let you down, we want to hear from you so we can do better. Speak to any member of our team or contact us – your feedback will be listened to and treated confidentially.

Marie Stopes Kenya Kindaruma Road, Off Ngong Road, Kilimani Nairobi. P.O. Box 59328 – 00200 Nairobi, Kenya Tel +254 (0) 721 488607

© Marie Stopes Kenya 2021

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