QUALITY IS EVERYONE’s BUSINESS!
We shall be sharing small snippets of what we do in terms of assuring that the clients get the best services across our channels.
Clinical Quality Internal Audits are carried out once a year for each service delivery point. The audits are conducted to strengthen clinical quality in each service delivery site as well as assure that all clients are getting highest quality services.
After an audit an action is developed and shared with the staff which enables the team reflect on their performance and take ownership of quality improvement efforts.
In line with this the Quality department is pleased to say that we have completed Clinical Internal Audits for all the 20 Centres and all the 13 Outreach teams currently operating. We would like to appreciate teams for the achievement and improvement made in this years clinical internal audits.
We therefore are recognizing the good performance by the following teams;
BEST CENTRE IN QUALITY: Kangemi Centre 90% : This team is led by Lydia Mukami . The centre has consistently maintained high quality both in terms of service delivery, clinical governance as well as documentation. No wonder this team won model site status 2 years in a a row during the External QTA .The team works cohesively and has a true reflection of what services the clients get.
The runners up are :Kericho Centre at 89% ( Samson Jonyo) and Nakuru Centre ( Geoffrey Kamau) at 87%
BEST OUTREACH TEAM IN QUALITY: Nairobi One team 94 % , This team is lead by Purity Wathiongo and has also won a model site status previously. The high quality of services offered by the team while adhering to quality is very commendable and this is despite the fact that the team sees very high volume sites.
The runners up are : Nairobi two ( Ivy Wambua)-89% and a tie between Kakamega FPO ( Sylvester Mulei) and Kericho FPO ( Doreen Kiende) at 83%.
Congratulations to our Clinical Quality Internal Audit stars! Keep up the good work.
LEARNING BITES : This will be shared on a monthly basis to all be at par in all areas quality
Documenting medicines in client records.
Why should we document medications clearly?
- To promote client safety
- To prescribe medicines clearly
- To ensure continuity of client care
- To help you or someone else to reconstruct the care given to the client
- To prevent prescription errors
- To help detect side-effects, interactions, and complications of the drugs
- To help in potential medico-legal situations
Examples: Ensure the client’s name, client ID, and today’s date is documented on each page of the client record. Document all known drug allergies. Where there are no known drug allergies, write ‘NKDA’ (No Known Drug Allergies). Please document ALL administered and prescribed medications .
CLEARLY Documenting the following details:
- Generic drug name
- Number of days (if to be taken only once, please write ‘stat’)
- If the medicine is to be taken as needed (PRN/SOS), document the maximum daily dose
- Prescriber’s name and signature
- Time and date given (or to be given later)
- For IV fluids, document: Amount (in ml) Duration (hours / minute) Rate (ml / hour)
Get in touch with any one from the QAM team to support you or clarify any areas that you may need support on.